A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
Josh Chalifour - November 30, 2004

Company Overview

SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales. The following study concerns the SugarCRM phenomenon and one of its customers, Prevalent Networks. It highlights some of the reasons a company like Prevalent would be attracted to an open source solution such as SugarCRM, as well as some of the potential difficulties...