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Amdocs Overhauls Its Marketing
P.J. Jakovljevic
Agosto 3, 2005

Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

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Lean Maintenance—Does It Impact Reliability? Lessons Learned and Best Practices
Ricky Smith
The main cause of lean maintenance failure is that companies fail to focus on asset reliability. The reliability approach to capacity, which includes risk prioritization analyses of assets, can help a company achieve…
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Maintenance Scheduling 101
Lorne MacDonald
Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more…
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Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part Two: Reliability Driven Maintenance
P.J. Jakovljevic and Olin Thompson
Reliability driven maintenance (RDM) focuses on understanding the "asset health" to determine what maintenance work should occur and when something should be done. It enables preemptive intervention before failure…
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Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part One: Trends and Definition
P.J. Jakovljevic and Olin Thompson
The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond customarily expected cost savings, such as improved plant output, performance predictability,…
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Lean Asset Management--Is Preventive Maintenance Anti-Lean?
Olin Thompson
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of both not meeting business objectives and any extra cost due…
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Maintenance Software--How to Negotiate Successful Contracts with CMMS Vendors
David Berger
When negotiating a contract with a computer maintenance management system (CMMS) vendor the guiding principals and definition of the project must first be determined. Deliverables, pricing options, payment terms,…
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Continuous Improvement Offers CMMS Maintenance Benefits
David Berger
Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process’ problem. Critical success factors for the effective use for…
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