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Customer Relationship Management (CRM)  
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Quote-to-order: New Ingredients in the Recipe for Success
by P.J. Jakovljevic
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification, quoting, and ordering processes—as well as the software applications catering to…
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The Basics of Quote-to-order Systems
by P.J. Jakovljevic
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop a better understanding of what customers want so that they can configure, produce, and…
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Blast Past Manufacturing Bottlenecks with Constraint-based Scheduling
by Bill Leedale
Managing constraints in any manufacturing or service environment can be difficult. But with the right tools, accurate data, and a skilled user, a management team can manage the throughput of its constraints to support…
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The “Gentler” Giant’s Value Proposition to Overcome the “Little Guys’” Perception
by P.J. Jakovljevic
Since its launch less than a year ago, Oracle’s VAD Remarketer Program has been quite successful in recruiting new value-added distributors worldwide. But the real challenges that remain for this software giant have…
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A “Gentler” Giant’s Success in Reaching Out to the “Little Guys”
by P.J. Jakovljevic
Until recently, the few leaders in the lower end of the technology and platform market have hardly had any viable competition. However, Oracle is determined to give these players—especially archrival Microsoft—a run for…
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Provider of B2B Price Management and Optimization Speaks Out
by P.J. Jakovljevic
In addition to growing at a breakneck pace for the last few years, Vendavo has recently rounded out its suite for price and margin management. The market should take notice, while the competition should indeed watch out.
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How to Measure Customer Satisfaction
by Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction…
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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
by Larry Blitz
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all…
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Minimizing the Total Cost of Technical Support for Enterprise Applications
by David Bourque
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a…
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The Demo Crime Files!
by Bob Riefstahl
This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and…
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