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How to Measure Customer Satisfaction
by Murali Chemuturi
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction…
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Four Ways to Botch Your ERP Implementation Process
by Jeff Kugler
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and…
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Should North Americans Send More Software Development Work to China?
by Yu (Kurt) Chen
This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India.…
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Distinctions and Benefits of Strategic Sourcing
by P.J. Jakovljevic
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between the buyer and the suppliers. This can result in improved profitability throughout the entire…
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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
by Alexander Hankewicz
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small…
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Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
by Michael Bittner
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant…
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A Semi–open Source Vendor Discusses Market Trends
by P.J. Jakovljevic
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially…
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Human Resources for Small to Medium Businesses
by Jeff Spitzer
When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It’s…
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Yet Another Branding Debacle (This Time, It's ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
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Yet Another Branding Debacle (This Time, It’s ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
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