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Retail Systems  
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Retail Merchandising Showdown! Lawson Software vs. Epicor vs. Aldata Solution
by TEC Analysts
Using our Merchandising Evaluation Center, we compared Lawson Retail Operations Management, Epicor CRS Merchandising, and Aldata G.O.L.D. head on. For the overall rankings portion, we looked at these vendor solutions…
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Social Networks: How They're Turning CRM Upside Down
by Wayne Thompson
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like…
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Case Study: Small Retail Chain Gears Up for Rapid Growth
by Christina Park
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger players in the industry, and to achieve rapid growth. The…
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Zooming into the Clothing Retailer Conundrum
by P.J. Jakovljevic
If retailers in the vertical market of fashion apparel do not constantly refresh their presentation and assortment for consumers, they run the risk of being overtaken by their competition, regardless of how…
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No One Said Sourcing Overseas Would Be Easy
by P.J. Jakovljevic
The many challenges and risks that retailers face when sourcing globally could be mitigated with the right software tools. Yet the sad fact is that few information technology systems fully support the complexities and…
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The Anatomy of Retail Sourcing Processes
by P.J. Jakovljevic
The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery,…
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The Promise (and Complexities) of Private Labels
by P.J. Jakovljevic
Recent studies have shown that retail winners (that is, companies that outperform their peers in year-over-year, comparable store sales) carry a significantly higher percentage of private label merchandise than their…
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Merchandising Showdown! Lawson vs. Epicor/CRS vs. Aldata
by Christina Park
Using our Merchandising Evaluation Center , we compared Lawson Software, Epicor, and Aldata Solution head-on. For the overall rankings portion, we looked at these vendor solutions in two basic configurations, with and…
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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
by Bruce Culbert
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what…
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User Recommendations for the Food and Beverage Industry
by Olin Thompson and P.J. Jakovljevic
Software systems must be able to handle your business basics. A focus on the details is essential. Look meticulously for the fatal flaws. If you don't select a system that meets your detailed needs, it can be fatal.
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