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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

CRM Analytics Brings More Profitability

by Kevin Ramesan ... ÿþ CRM Analytics Brings More Profitability Kevin Ramesan - December 21, 2002. 1. Business Process Automation Requires a Well-Established Strategy. ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_KR_12_21_02_1.asp - 9k - 2002-12-21 Summary: Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.

Epicor Claims The Forefront Of CRM.NET-ification Part 1

by P.J. Jakovljevic ... is currently expected to be generally available to customers mid-year, 2002. Epicor intends to deliver additional applications in the Clientele CRM.NET suite ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_11_02_1.asp - 12k - 2002-06-11 Summary: By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can keep it in the mid-market leadership race amongst a

Microsoft Throws .NET At SMEs, With CRM As Bait

by P.J. Jakovljevic, Louie Talarico ... ÿþ Microsoft Throws .NET At SMEs, With CRM As Bait PJ Jakovljevic, Louie Talarico - March 8, 2002. 1. Event Summary. 2. Market Impact. 3. User Recommendations. ... http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 12k - 2002-03-08 Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...

by P.J. Jakovljevic ... Paints CRM Landscape On Lately A ‘Still Nature' Business Applications Scenery Part 2: Challenges and User Recommendations PJ Jakovljevic - August 16, 2002. ... http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 Summary: Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues t

CRM and Technological Solutions: Be the Customer

by Randy Garland ... ÿþCRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 ... Figure 1. These are the four steps at the heart of any CRM implementation. ... http:/.../Research/ResearchHighlights/Crm/2002/06/research_notes/TN_CR_RGG_06_22_02_1.asp - 10k - 2002-06-22 Summary: In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

Cincom Asserts Expertise In CRM For Complex Manufacturers Part 2 ...

by P.J. Jakovljevic ... ÿþ Cincom Asserts Expertise In CRM For Complex Manufacturers Part 2: Challenges and User Recommendations PJ Jakovljevic - November 27, 2002. 1. Challenges. ... http:/.../Research/ResearchHighlights/Crm/2002/11/news_analysis/NA_CR_PJ_11_27_02_1.asp - 13k - 2002-11-27 Summary: While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment, it competes against a slew of companies with stronger brand names (not impeded by Cincom’s conservative tacit nature) and/or financial resources.

Why CRM Is So Hard and What To Do About It: Data is key to making ...

by Barry Briggs ... ÿþ Why CRM Is So Hard and What To Do About It: Data is key to making CRM work Featured Author - Barry Briggs - December 25, 2002. 1. Introduction. ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_XBB_12_25_02_1.asp - 13k - 2002-12-25 Summary: Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market ...

by P.J. Jakovljevic ... ÿþEpicor Claims The Forefront Of CRM.NET-ification Part 2: Market Impact and User Recommendations PJ Jakovljevic & L. Talarico - June 12, 2002. ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_12_02_1.asp - 16k - 2002-06-12 Summary: Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The positive sign is the company’s more manageabl

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...

by P.J. Jakovljevic ... ÿþ Microsoft Paints CRM Landscape On Lately A 'Still Nature' Business Applications Scenery PJ Jakovljevic - August 15, 2002. 1. Event Summary. 2. Microsoft CRM. ... http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_15_02_1.asp - 24k - 2002-08-15 Summary: While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

Cincom Asserts Expertise In CRM For Complex Manufacturers

by P.J. Jakovljevic ... ÿþ Cincom Asserts Expertise In CRM For Complex Manufacturers PJ Jakovljevic - November 26, 2002. 1. Event Summary. 2. Market Impact. ... http:/.../Research/ResearchHighlights/Crm/2002/11/news_analysis/NA_CR_PJ_11_26_02_1.asp - 28k - 2002-11-26 Summary: Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover.