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TEC Products
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CRM, Success, and Best Practices: A Wake Up Call Part Two ...
| by Glen S. Petersen |
... Inc. and Ameridata. He has authored six books including CRM Best Practices:
Self Assessment
and Making CRM an Operational Reality. ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_22_04_1.asp - 25k - 2004-10-22 |
| Summary: To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture
consistent with CRM can lead to a deployment strategy
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... Inc. and Ameridata. He has authored six books including CRM Best Practices:
Self Assessment
and Making CRM an Operational Reality. ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM ...
... 2 Best Practices Task lists become best practices when they produce desirable results.
The CRM industry has generated many best-practice lists and these ...
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| blog.technologyevaluation.com/blog/2007/12/18/the-5-worst-buzzwords-in-the-crm-industry-today/ - 37k - 2007-12-18 |
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TEC: Customer Relationship Management (CRM) Evaluation Center
... and enterprise marketing management are among the main CRM areas. ... empowers staff
with customer
intelligence and best practices to increase their likelihood of ...
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| http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26 |
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To Gain Market Share in the Mid-Market, SAP Leaves No Stone ...
| by Kevin Ramesan |
... SAP Best Practices for CRM includes: ... Helping companies see the value of CRM;
Pre-configured best practices for the scenarios that SMBs demand; ...
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| http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_30_03_1.asp - 15k - 2003-06-30 |
| Summary: The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market
segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution
vendors to attract the SMB decision makers and whether t
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Hosted versus On-premises Customer Relationship Management
| by Richard R. Smith |
... smaller organizations to quickly implement complex customer (CRM) and financial ... Best
practices Hosted solutions frequently boast that organizations can be up ...
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| http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 15k - 2006-07-07 |
| Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages?
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TEC: Sales Force Automation (SFA) Evaluation Center
... a marketing component, which is what distinguishes them from full-fledged customer
relationship management
(CRM) applications ... Best sales practices can be ...
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| http://crm.technologyevaluation.com/sales-force-automation/index.asp - 49k - 2007-11-26 |
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Welcome to the CRM Mid-Market Abyss-PeopleSoft
| by Kevin Ramesan |
... Individuals have multiple roles in an SME and their business processes are
underdeveloped, with best
practices often nonexistent. They view CRM as modular ...
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| http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 |
| Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and
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CRM 101 » The TEC Blog
... CRM also provides your staff with customer intelligence and best practices
to increase
their likelihood of successful transactions. ...
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| blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 33k - 2008-01-07 |
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TEC: CRM for Financial and Insurance Markets Evaluation Center
... CRM for Financial and Insurance Markets Evaluation Center. Find the best crm for
financial
and insurance markets solution based on your business needs. ...
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| http://crm.technologyevaluation.com/financial-insurance/index.asp - 49k - 2007-11-26 |
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