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Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/
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http://rfp.technologyevaluation.com/rfi.asp?catid=CRM
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IBM Nabs Another Application Vendor
by L. Talarico
... Beyond the capabilities of the CRM application, firms evaluating a CRM product need
to decide if choosing a CRM vendor that is partnered with an infrastructure ...
http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_31_00_1.asp - 9k - 2000-08-31
Summary: Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.

Remedy Makes CRM a Personal Matter
by D. Geller
... CRM is used to describe a number of different software products. ... Learn enough about
them to decide up front whether you want to train your own staff for ...
http:/.../Research/ResearchHighlights/eCommerce/2000/03/news_analysis/NA_EC_DPG_03_03_00_2.asp - 5k - 2000-03-03
Summary: Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

PeopleSoft buys CRM specialist Vantive for $433 Million
by P.J. Jakovljevic
... The first is the over 12 month lag in delivering its CRM product suite. ... suite of
products beyond the core R/3 ERP system, will have to decide between their ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/10/news_analysis/NA_BA_PJ_10_20_99_2.asp - 5k - 1999-10-20
Summary: Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to he

Lawson Software’s CRM and ASP Moves – Wise, Bold, Injudicious ...
by P.J. Jakovljevic
... in February said it would also start marketing the rest of Siebel's CRM packages. ...
however, may feel a pinch in the immediate future should it decide to deliver ...
http:/.../ResearchHighlights/BusinessApplications/2000/05/research_notes/EN_BA_PJ_05_18_00_1.asp - 15k - 2000-05-18
Summary: Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

CRM Testing Throughout Implementation
by James Lyndsay
... organization avoid the risks inherent in each, it can also help decide if the ... CRM
systems with a global customer base may need twenty-four hour availability ...
http:/.../Research/ResearchHighlights/SoftwareTestTools/2004/10/research_notes/MI_TT_XJL_10_13_04_1.asp - 26k - 2004-10-13
Summary: In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, o

Onyx Thinks ASP Opportunities Are A Gem
by L. Talarico
... Clients that choose to have their CRM data managed by an ASPiN partner can decide
to purchase or rent the applications and select onsite or offsite data storage ...
http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_18_00_1.asp - 11k - 2000-10-18
Summary: Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

Informix Decides to Start Analyzing Websites
by L. Talarico
... has some key advantages that may help it succeed in the crowded CRM market. ... Informix
expects i.Decide Solutions to bring a healthy change to the top line, as ...
http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_13_00_1.asp - 10k - 2000-10-13
Summary: Informix, a leader in data warehousing and business intelligence software, has developed an application named i. Decide Web Success that promises to provide dot-coms and clicks-and-mortar organizations with a database independent platform for analyzing their web data.

Key Product Delays Take a Toll on Oracle Users
by P.J. Jakovljevic
... However, existing and potential users currently evaluating Oracle products,
particularly its CRM suite of products, will have to decide between brand loyalty ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/11/news_analysis/NA_BA_PJ_11_24_99_2.asp - 4k - 1999-11-24
Summary: Amid the hoopla of strong earnings projections and a record-high stock price, Oracle Corp. is letting the release of a pair of highly touted applications slip-prompting possible user defections and problems down the road.

Oracle Flying High on Q3 Report: Is Gold All That Glitters?
by P.J. Jakovljevic
... However, existing and potential users currently evaluating Oracle products,
particularly its CRM suite of products, will have to decide between brand loyalty ...
http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_24_00_1.asp - 13k - 2000-04-24
Summary: On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications division and has hinted that it may reduce the unit

Customer Relationship Management Strategies Part Four: Strategies ...
by Mike Holland and Trinh Abrell
... units. His CRM application calculates the ROI and he can decide whether
to carry the Beamer Skimmer for another year. Bill also ...
http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 24k - 2005-02-17
Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your compan

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