Microsoft CRM

... Customer Service features: case management, automated routing ... contracts, auto-response e-mail, e-mail management, reports and integration with Microsoft ... http://www.technologyevaluation.com/showcases/technology-Directory/D/11141/Microsoft-CRM.html - 6k - 2008-10-01

It’s About Process (or Ability to be Responsive) -- Part II » ...

... mapping only some critical data between the case management process and ... about workflow automation and Business Process Management (BPM) and ... E-mail (private): ... blog.technologyevaluation.com/.../it%25E2%2580%2599s-about-process-or-ability-to-be-responsive-part-ii/ - 47k - 2008-08-06

SaaSy Discussions (Part Ia) » The TEC Blog

... management!) and CRM offering, whereby SRM adds resolution and case management process to core CRM and knowledge management adds context ... E-mail (private): ... blog.technologyevaluation.com/blog/2008/04/28/saasy-discussions-part-ia/ - 39k - 2008-04-28

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... Although computer-telephony integration (CTI) systems do a ... call routing and case management, web sites ... personalization, multichannel (e-mail, instant messenger ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 17k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

It’s About Process (or Ability to be Responsive) -- Part II » ...

... mapping only some critical data between the case management process and ... about workflow automation and Business Process Management (BPM) and ... E-mail (private): ... blog.technologyevaluation.com/.../2008/08/06/it’s-about-process-or-ability-to-be-responsive-part-ii/ - 47k - 2008-08-06

Customer Relationship Management Strategies Part Four: Strategies ...

by Mike Holland and Trinh Abrell ... works through our hypothetical case study: Cool ... Service, Purchasing, senior management, customers ... Marketing receives e-mail notification requesting approval and ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 24k - 2005-02-17 Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your compan

When Small Business Packages Have Enterprise Appeal

by Charles Chewning Jr. ... relatively quickly through the case management and routing ... database management, system management, and upgrades ... between NetSuite and popular e-mail systems such ... http:/.../ResearchHighlights/TechnologySelections/2005/05/research_notes/VN_TS_XCC_05_27_05_1.asp - 26k - 2005-05-27 Summary: As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.

Enterprise Edition

... Account Management Activity Management Case Management Contact Management Campaign ... Mass Email Opportunity Management Solution Management ... Support e-mail contact ... http://www.technologyevaluation.com/showcases/technology-Directory/D/9479/Enterprise-Edition.html - 13k - 2008-10-01

E CRM - Vendors

... Penelope Case .... ... Suite comprises of many components such as mail servers, POP ... order management and fulfillment; inventory management; finance; e-commerce and ... http://www.technologyevaluation.com/showcases/technology-Directory/cat/87135-V/E-CRM.html - 23k - 2008-10-06

Mainstream Enterprise Vendors Begin to Grasp Content Management ...

by P.J. Jakovljevic ... many decisions makers collaborate via e-mail or voicemail ... electronic document, web pages, e-mails, multimedia ... Dispute Management, and mySAP CRM Case Management. ... http:/.../Research/ResearchHighlights/PIM/2004/11/research_notes/TU_PI_PJ_11_13_04_1.asp - 25k - 2004-11-13 Summary: To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can