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The Old ERP Dilemma: How Long Should You Pay Maintenance?

by Olin Thompson ... the realistic value when the ERP system is ... important features missing for their implementation had already ... at user conferences, on-line FAQ's, newsletters, etc ... http:/.../Research/ResearchHighlights/Erp/2002/02/research_notes/TU_ER_XOT_02_08_02_1.asp - 13k - 2002-02-08 Summary: After a company has decided to keep an existing ERP system, the next decision is how long should they continue to pay the vendor for maintenance.

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... master CRM sales, support and implementation, some VARs ... some examples in Mid-Market ERP Vendors Doing ... base, Frequently Asked Questions (FAQ), visibility into ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 22k - 2003-03-11 Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

The Reinvention of Software Vendors and End-User Value

by Olin Thompson ... culture, sales, marketing, support and implementation teams are ... Knowledge base, Self service FAQ's available over the web. ... is a principal of Process ERP Partners ... http:/.../Research/ResearchHighlights/Erp/2003/05/research_notes/MI_ER_XOT_05_09_03_1.asp - 18k - 2003-05-09 Summary: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the

Taming the SOA Beast – Part 1 » The TEC Blog

... lifecycle, from early concept and design thru go-live implementation, on-boarding ... acquisition’s rationale, see the frequently asked questions (FAQ) page here ... blog.technologyevaluation.com/blog/2008/09/16/taming-the-soa-beast-–-part-1/ - 42k - 2008-09-16