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Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/
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http://rfp.technologyevaluation.com/store.asp?catid=2
Customer Relationship Management (CRM) Software Evaluation Reports
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Infinium Putting its Cards on the Table
by P.J. Jakovljevic
... Bot, demonstrated how his organization had successfully utilized Infinium CRM to
optimize ... Casino; and Viking Freight, a wholly-owned subsidiary of FedEx Corp. ...
http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_10_00_1.asp - 13k - 2000-05-10
Summary: On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas.

ERP Selection Facts and Figures Case Study - Part 2: Qualitative ...
by P.J. Jakovljevic, L. Talarico & B. Spencer
... Tight integration with FEDEX enables automatic generation of FEDEX tracking
numbers. ... The company has native PDM, CRM and APS. Analysis. ...
http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/CS_ER_LJT_11_21_01_1.asp - 16k - 2001-11-21
Summary: This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client. Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC learned as a result of the selection engagement.

New Vendor Acquisition Strategies in the Enterprise Applications ...
by P.J. Jakovljevic
... and call center applications), additional install bases, and particularly a CRM
mind share ... 3PL market, with tier one customers such as UPS, DHL, FedEx, and BAX ...
http:/.../Research/ResearchHighlights/ERP/2006/04/research_notes/EN_ER_PJ_04_26_06_1.asp - 30k - 2006-04-26
Summary: The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

ROI Systems Defies The Odds Through Delighted Customers Part Two ...
by P.J. Jakovljevic
... been focused on customer management, and well before the term CRM was coined per
se ... eg, truck scheduling and shipping interfaces to UPS, FedEx, Airborne Express ...
http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_03_03_1.asp - 23k - 2003-06-03
Summary: ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

GTM Solutions--Always Watch Out for SAP
by P.J. Jakovljevic
... it to sit between several enterprise systems, such as ERP, CRM, SRM, or ... trade
efficiencies, in mid 2004, SAP announced a new agreement with FedEx Trade Networks ...
http:/.../Research/ResearchHighlights/Scm/2005/05/research_notes/EN_SC_PJ_05_13_05_1.asp - 25k - 2005-05-13
Summary: For global trade management solutions (GTM) one should never overlook the enterprise applications leader SAP, which in most cases opts for in-house product delivery.

Made2Manage Systems 'One Year After': Reenergized and Growing Part ...
by P.J. Jakovljevic
... applications described below; Best Software for SalesLogix CRM, Abra HR Suite ...
functionality; Clippership and WorldShip for UPS and FedEx shipment capabilities ...
http:/.../Research/ResearchHighlights/Erp/2005/02/research_notes/EN_ER_PJ_02_24_05_1.asp - 18k - 2005-02-24
Summary: Part of Made2Manage Systems acquisition strategy includes taking on a more global presence through acquisition of non-US companies that offer software, services, and support, particularly companies that sell direct into non-US countries, although not limited to that. Its growth strategy states that it pl

GridNode
... and works with enterprise application systems like ERP, CRM, PLM, SCP. ... Infineon
Technologies, Maxtor, Pentagon Technologies, Printronix, Fritz-UPS and FEDEX) ...
http://www.technologyevaluation.com/showcases/technology-Directory/D/9764/GridNode.html - 6k - 2008-11-01

IMI, IBM Take First Step in Third Quarter
by Steve McVey
... In one, FedEx Corp. ... on its short list due to the past success of its advanced order
management, WMS and potential benefits offered by its integrated CRM package ...
http:/.../ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_SRM_04_03_00_1.asp - 7k - 2000-04-03
Summary: Six months after announcing its partnership with IBM, Industri-Matematik posted positive license growth in its third fiscal quarter ended January 31, 2000 but still has some problems to overcome.

SYSPRO - Awaiting Positive IMPACT From Its Brand Unification Part ...
by P.J. Jakovljevic
... purchase what they require) throughout the realms of ERP, APS, CRM, warehouse
management ... the most current shipping rates from carriers such as FedEx, UPS or ...
http:/.../Research/ResearchHighlights/Erp/2003/03/research_notes/EN_ER_PJ_03_14_03_1.asp - 27k - 2003-03-14
Summary: With its latest moves, SYSPRO seems to have braced itself well for the bigger brethren’s onslaught. The latest brand unification move may prove that the company is also changing its marketing approach, starting with clearer worldwide prominence and unequivocal identity.

Warehouse Management for Manufacturers: Why Extended ERP Might Be ...
by David Barks
... to be packaged according to carrier specifications (UPS or FedEx, for example ... inventory
systems, but with the customer relationship management (CRM) system as ...
http:/.../Research/ResearchHighlights/ERP/2008/06/research_notes/TU_ER_SC_XDB_06_16_08_1.asp - 17k - 2008-06-16
Summary: As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding a warehouse management system is a logical option for many manufacturers, but this article provides insight into another option: extending ERP d

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