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TEC Products
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Customer Relationship Management: Evolution, Not Revolution
| by Jane Affleck |
| <% articleid = 4098%>. ... |
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| http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 101k - 2007-12-14 |
| Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can unintentionally
cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM
allows evolution without the upset of revolution.
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Applying the Power of Social Networks to Customer Relationship ...
| by Wayne Thompson |
| <% articleid = 4093%>. ... |
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| http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/PC_CR_WT_09_19_07_1.asp - 101k - 2007-12-14 |
| Summary: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a
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TEC: Sales Force Automation (SFA) Evaluation Center
... SFA systems also provide a means of tracking sales leads ... which is what distinguishes
them
from full-fledged customer relationship management (CRM) applications. ...
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| http://crm.technologyevaluation.com/sales-force-automation/index.asp - 49k - 2007-11-26 |
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Intranet Management/Development - Consultants
... K-AMP succeeds in delivering a reliable ... support organizations, this means improvements
in ... of solutions for Customer Relationship Management, Content Management ...
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| http:/.../showcases/consultants/cat/87385/Intranet-Management-Development.html - 30k - 2008-08-28 |
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Content Management - Consultants
... K-AMP succeeds in delivering a reliable ... support organizations, this means improvements
in ... of solutions for Customer Relationship Management, Content Management ...
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| http://www.technologyevaluation.com/showcases/consultants/cat/87379/Content-Management.html - 37k - 2008-08-28 |
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The Lexicon of CRM - Part 2: From J to Q
| by Randy Garland |
... K. ... See the article CRM and Technological Solutions: Be the Customer for more in-depth
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It means, what level of network services are provided to each client on ...
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| http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_19_01_1.asp - 21k - 2001-10-19 |
| Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.
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Boosting the Bottom Line with Master Data Management
| by Lyndsay Wise |
| <% articleid = 4107%>. ... |
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| http:/.../ResearchHighlights/BusinessIntelligence/2007/10/research_notes/PC_BI_LW_10_03_07_1.asp - 101k - 2007-12-17 |
| Summary: You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.
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Q2O Systems: Solutions for Quotation Management and Pricing ...
| by P.J. Jakovljevic |
... Management faced with this situation must keep its own ... the number of variables, and
that
means reducing the ... with a legacy system that had customer and supplier ...
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| http:/.../Research/ResearchHighlights/CRM/2007/11/research_notes/TU_CR_PJ_11_16_07_1.asp - 88k - 2007-12-12 |
| Summary: Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction.
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Product Lifecycle Management (PLM) Case Study
| by Case Study Spotlight |
| <% articleid = 4095%>. ... |
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| http:/.../Research/ResearchHighlights/PLM/2007/09/research_notes/LG_PL_XC_09_21_07_1.asp - 101k - 2007-12-14 |
| Summary: Find out how one American manufacturer with a hot new product line found a product lifecycle management (PLM) system that
would enable its team to meet demand in record time. Oddly enough, it was right under their noses the whole time
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Inventory Planning & Optimization: Extending Your ERP System
| by Dirk Hooiman |
... Retailer, Wal-Mart - 7.29, K-Mart - 4.39. ... of revenue will come from SCM and CRM
(customer
relationship management) modules. ... SCM was once viewed as a means to gain ...
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| http:/.../Research/ResearchHighlights/Erp/2003/04/research_notes/MI_ER_SC_XDH_04_04_03_1.asp - 13k - 2003-04-04 |
| Summary: SCM vendors are adding best of breed solutions to ERP product suites and are aggressively marketing this new functionality.
The SCM market has been growing so strongly that where SCM was once viewed as a means to gain competitive advantage, companies
now see it as a necessary extension of an ERP system,
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