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Results 1 - 10 of about 29 for kana crm.
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Lipstream Speaks to Kana
| by L. Talarico |
... applications in ecommerce, and designed Live Voice to be incorporated in popular
CRM suites such as
Quintus' eContact Suite and Kana's eBusiness applications. ...
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| http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 |
| Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors.
Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites
a way to talk to their customers.
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The Mid-Market Is Consolidating, Lo And Behold
| by P.J. Jakovljevic |
... since Broadbase's analytic system that is devised to analyze customer information
to increase sales and
customer satisfaction, fits well with Kana's CRM package ...
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| http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k - 2001-05-11 |
| Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during
2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity,
which particularly accelerated during the first few month
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Onyx Software: CRM Vendor Battling For Viability
| by L. Talarico |
... Kana sells a suite of applications for managing customer communications and running
marketing ...
Onyx's market share at approximately 2% of the broad CRM market. ...
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| http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 |
| Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find
out how Onyx is staking its claim.
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Microsoft Throws .NET At SMEs, With CRM As Bait
| by P.J. Jakovljevic, Louie Talarico |
... Furthermore, such mid-market CRM vendors as Onyx, Pivotal, Kana, and Interact Commerce
might
start to find difficulties in closing smaller deals soon. ...
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| http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 |
| Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long.
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Microsoft Paints CRM Landscape On Lately A Still Nature ...
| by P.J. Jakovljevic |
... Thus, such mid-market CRM vendors as Onyx, Best Software/SalesLogix, Pivotal, Kana,
and E.piphany
might have thereby acquired another lease of life extension ...
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| http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 |
| Summary: Microsoft s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t
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Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2 ...
| by P.J. Jakovljevic |
... them a competitive edge against both larger ERP vendors and CRM specialists with
more general-purpose
products, like Siebel, Onyx, Kana, Pivotal, Interact ...
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| http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_22_02_1.asp - 19k - 2002-04-22 |
| Summary: Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial
mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like
Microsoft Great Plains, Best Software (formerly Sage S
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part ...
| by P.J. Jakovljevic |
... unproven features without industry-specific versions and limited support for mobile
(offline) users, mid-market
CRM vendors such as Onyx, Pivotal, Kana, and E ...
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| http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_29_03_1.asp - 25k - 2003-08-29 |
| Summary: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit
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Marquee Vendors Partner for Deepening Inherent CRM and BI Links
| by P.J. Jakovljevic |
... Prime Response by Chordiant, and the merger of Kana and Broadbase ... Lo and Behold),
indicates
the diminished life expectancy of independent CRM point solutions ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k - 2005-08-17 |
| Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il
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CRM is Busting Out Of Its Britches: Operational, Analytical, and ...
| by Randy Garland |
... Office-cum-CRM world. And wave after wave of multi-million if not multi-billion
dollar buy outs and
consolidations (for one example, see the Kana reference in ...
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| http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 |
| Summary: Back in the early 90 s, CRM wasn t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif
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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...
| by Randy Garland |
... Sure, it'll cost you many camels to enter, and you'll need to rely on the big CRM
vendor to
do ... Technologies, or partial-story vendors such as Kana or eGain. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k - 2001-09-05 |
| Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the
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