Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... mid-market CRM vendors as Onyx, Pivotal, Kana, and E ... CRM's touted lower Total Cost of Ownership (TCO) due to ... Windows 2000 or Windows NT Server software, as well ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 23k - 2003-03-11 Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

Microsoft Throws .NET At SMEs, With CRM As Bait

by P.J. Jakovljevic, Louie Talarico ... better Total Cost of Ownership (TCO) due to ... CRM vendors as Onyx, Pivotal, Kana, and Interact ... FrontRange (the GoldMine product), Epicor Software (the Clientele ... http:/.../Research/ResearchHighlights/Crm/2002/03/news_analysis/NA_CR_PJ_03_08_02_1.asp - 13k - 2002-03-08 Summary: While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.